The greatest key to success in dealing with significant change is to understand that change must be led – it cannot be managed. Managing implies an orderly application of plans, processes, and resources. Unfortunately change is rarely easily contained and channeled with a simple plan, predictable processes, and simply telling your resources what you expect...
Being focused and present with your clients is a great start. But that just means you’re here. If you really want to build successful client relationships, you have to go beyond just being present. So, what’s next? The next step is building a connection with your client, or rapport. What is rapport? Rapport is, by dictionary definition,...
I think you’ll agree with me on this one… Trust is an absolutely essential foundation of any great relationship. A breakdown of trust is one of the most significant reasons a group, team, or organization under-performs, or even fails. Eroded trust undermines the best goals, and renders mission statements and customer service promises lame. It...