Clarity is Power

We often hear that knowledge is power, but the truth is, that’s long gone. You can get all the knowledge you’d ever want from Google, literally in a split second. Make no mistake, in our lightning-fast digital age, where everything is old news only ten minutes after it’s born, clarity is power. Why does that...

The Power of Rapport

Being focused and present with your clients is a great start. But that just means you’re here. If you really want to build successful client relationships, you have to go beyond just being present. So, what’s next? The next step is building a connection with your client, or rapport. What is rapport? Rapport is, by dictionary definition,...

Technical Skills Are Not Enough

Many highly trained technical experts of all kinds – IT professionals, engineers, lawyers, doctors, architects, and other sophisticated experts – know the answers to their clients’ issues before the clients even know what their issue is. The problem is that until a client trusts you to take care of them – especially in an area...

conflict in a company can create great relationships

How Company Conflict Creates Great Relationships

Conflict, which is a state of opposition between people or ideas or interests, can be one of the most effective processes for gaining agreement, alignment, and taking action that matters, as well as building great relationships. However, this only works if it’s done well. So many people, teams, and organizations are conflict-averse for good reason:...

Miscommunications can cause problems

The Greatest Sources of Miscommunication in Client Relationships

When I ask skilled technical and service professionals and leaders what their single biggest challenge is, I almost always get the same response: “My clients.” For more than 25 years, I’ve been asking top-notch leaders, managers and professionals from all around the world this same question. Whether they see themselves on the technology, marketing, consulting,...

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