Conflict, which is a state of opposition between people or ideas or interests, can be one of the most effective processes for gaining agreement, alignment, and taking action that matters, as well as building great relationships. However, this only works if it’s done well. So many people, teams, and organizations are conflict-averse for good reason:...
When I ask skilled technical and service professionals and leaders what their single biggest challenge is, I almost always get the same response: “My clients.” For more than 25 years, I’ve been asking top-notch leaders, managers and professionals from all around the world this same question. Whether they see themselves on the technology, marketing, consulting,...